Hearing support
A hearing loop is installed at the Welcome Desk and visitors can borrow a loop adapter to connect the museum’s audio tour to their hearing aid. All video displays include subtitles.
Visual and audio access
Audio guide handsets are available at the Welcome Desk, and can also be downloaded for use on your own device. A tactile map is available to borrow. Large print versions are also offered – please ask at the desk when you arrive.
Planning your visit with a visual guide
To help visitors who benefit from visual preparation, we offer a Visual Story document. This guide has been created with neurodiverse visitors in mind, but it may also be helpful for those who prefer visual information or who find written English difficult to access.
Please be aware that we have working railway signals on display, which can make sudden, loud sounds. If you would prefer a quieter visit, please contact us in advance.
Accessible toilets
Ground floor
Includes an adult changing table and hoist.
Key measurements:
- Sink to wall: 1460 mm
- Toilet to wall: 870 mm
- Toilet to wall-mounted grab handle: 520 mm
- Toilet to fold-down handle: 120 mm
First floor
Standard accessible toilet.
Key measurements:
- Room size: 194 cm × 152 cm
- Door width: 88 cm
- Fold-down handle to side of toilet: 13 cm
- Fixed wall handle to toilet: 20 cm
- Front of toilet to wall: 177 cm
Relaxed visits
Relaxed visits offer a quieter experience of the museum. During these sessions, sound levels are reduced and a quiet space is provided away from the galleries. Sensory bags and ear defenders are available to borrow.
These sessions are open to anyone who would benefit from a calmer environment, including visitors with sensory conditions or communication differences.
View upcoming relaxed visit sessions
If you have any access requirements not mentioned here, please contact us in advance. We’re happy to help make your visit as enjoyable as possible.
Get in touch to discuss your visit
The museum complies with the Equality Act (2010) and takes all reasonable steps to ensure that our services and policies are accessible and inclusive.
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